Note: These tools should only be used if updates from your CRM aren't showing in On The House.
If you find OnTheHouse is not displaying updates to listings made in your CRM you can update them manually in the Agent Centre. Always check to see if there are any errors with the CRM connection in XML Uploads, find out more in Why is my listing not showing up on OnTheHouse.
How to update listings
To update listings first find them in the Listing Management section of the Agent Centre. For more information on Listing Management, see Listing Management.
On each listing you'll see the Listing Status which you can change using the drop downs.
Note: Any changes made may take several minutes to show in OnTheHouse, if you change a status it may look like nothing has happened but it will update soon
Sale Listings
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For Sale this status will set your listing as for sale and will be published on OnTheHouse.
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Under Offer will leave the listing published but change the status to 'Under Offer'
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Withdrawn will remove the listing from OnTheHouse but will still be available in listing management
- Sold will update the listing on OnTheHouse to Sold for 1 year, and will still be available in listing management
Note: When updating to sold you will be asked for the sale date and price, tick NO if you don't want the sale price displayed on OnTheHouse.
Rental Listings
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For Rent this status will set your listing as for rent and will be published on OnTheHouse
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Leased will remove the listing from OnTheHouse but will still be available in listing management
- Withdrawn will remove the listing from OnTheHouse but will still be available in listing management
Note: Updates to OnTheHouse will not update your CRM, make sure to update your CRM with any changes you make in OnTheHouse